What are your refund, cancellation, and rescheduling policies? (effective 11/01/07)
Cancellation and rescheduling policy as established by the Massachusetts Rider Education Program department of the Massachusetts Registry of Motor Vehicles:

Cancellation Policy: To receive a refund, requests must be sent in writing (US Mail, e-mail, or fax) and received by the site coordinator more than 10 days prior to the start of the course. Refunds will be subject to a $50 cancellation fee. No refunds will be made to students who are no-shows for any reason, or who cancel with less than 10 days written notice, are late to class, dismissed for safety reasons or voluntarily leave (except as covered under our guarantee policy), do not pass the evaluation, have previously rescheduled once before, or miss a segment of either course.

Reschedule Policy: To reschedule, a request must be sent in writing (US Mail, e-mail, or fax) and received by the site coordinator more than 48 hours prior to the start of the course. Students may reschedule to another class within the same calendar year one time only, space permitting. All reschedule requests that are received by the site coordinator more than 7 days prior to the start of the course will be charged a $25 rescheduling fee. Reschedule requests received between 48 hours and 7 days before the start of a course will be charged a $100 rescheduling fee. No rescheduling is allowed within 48 hours of a course.

Students who do not pass an evaluation can get a second try for a fee within 2 weeks of the original date, space permitting.

Addtional Central Massachusetts Motorcycle School Policies and Clarifications:

Refund or reschedule requests are received during regular 9AM-5PM weekday business hours only. Any requests made outside of these times will be deemed to have been received at the beginning of the next regular business day. Students who reschedule will forfeit any and all discounts, and must pay the difference between the original tuition paid and the current full price for the new course, plus the rescheduling fee. Course registrations are not transferable between persons. Reschedule requests cannot be open-ended; a specific new course must be requested in writing for a reschedule request to be valid.

Because our courses typically fill up several weeks in advance, we strictly enforce the cancellation and reschedule policies to encourage students not to unnecessarily take spots away from others. The above policies will apply to all cases, regardless of how compelling the personal situation may be. Students who arrive for the riding portion of the class without proper attire (boots, gloves, etc) and/or dangerously unprepared for adverse weather conditions will be sent home without a refund.

In the unlikely event that we are forced to cancel a course due to circumstances beyond our control, we will at our option refund your money in full or reschedule you at no charge.