What are your refund, cancellation, and rescheduling policies? (effective 11/01/07)
Cancellation and rescheduling policy as established by the Massachusetts Rider Education Program department of the Massachusetts Registry of Motor Vehicles:

Cancellation Policy: To receive a refund, requests must be sent in writing (US Mail, e-mail, or fax) and received by the site coordinator more than 10 days prior to the start of the course for which you are registered. Refunds will be subject to a $50 cancellation fee. No refunds will be made to students who are no-shows for any reason, or who cancel with less than 10 days written notice, are late to class, dismissed for safety reasons or voluntarily leave (except as covered under our guarantee policy), do not pass the evaluation, have previously rescheduled once before, or miss a segment of either course.

Reschedule Policy: To reschedule, a request must be sent in writing (US Mail, e-mail, or fax) and received by the site coordinator more than 48 hours prior to the start of the course for which you are registered. Students may reschedule to another class within the same calendar year one time only, space permitting. All reschedule requests that are received by the site coordinator more than 7 days prior to the start of the course will be charged a $25 rescheduling fee. Reschedule requests received between 48 hours and 7 days before the start of a course will be charged a $100 rescheduling fee. No rescheduling is allowed within 48 hours of a course, nor after the scheduled course has already taken place. Students must also pay the difference between the rate at which they originally registered and the current price, if any difference exists.

Students who do not pass an evaluation can get a second try for a fee within 2 weeks of the original date, space permitting.

Addtional Central Massachusetts Motorcycle School Policies and Clarifications:

Refund or reschedule requests are received during regular weekday business hours only. Any requests made when our office is closed will be deemed to have been received at the beginning of the next regular business day. Students who reschedule must pay any difference between the original tuition paid and the current full price for the new course, plus the rescheduling fee. Course registrations are not transferable between persons. Reschedule requests cannot be open-ended; a specific new course must be requested in writing for a reschedule request to be valid.

Students who arrive for the riding portion of the class without proper attire will be sent home without a refund.

In the unlikely event that we are forced to cancel a course due to circumstances beyond our control, we will at our option refund your money in full or reschedule you at no charge.